Returns Policy

To be eligible for a return, your item must be in the same condition that you received it, clean, unused (free of fur, hair, saliva), and in its original packaging. You’ll need proof of purchase (such as the email order confirmation) to complete your return.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, contact us by email. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Contact us for any return questions at support@scoutspromise.com.

Damages and Issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items 
Certain types of items cannot be returned, like perishable goods and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.